Department for Education Coronavirus helpline
On Monday 2nd March 2020, a new helpline has been launched to answer education-related questions about COVID-19. Staff, parents and young people can contact the helpline as follows:
Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday)
Advice for parents/carers
The Prime Minister addressed the nation on coronavirus (COVID-19) and asked people to stay at home, except for very limited purposes.
There is no change in guidance for education settings, which remain closed except for the children of critical workers and vulnerable children. We continue to ask that parents keep their children at home, wherever possible.
The full stay at home guidance is available at:
The best way to protect yourself and others from the virus and stop it spreading is to practice good hygiene habits – if you need to cough or sneeze catch it with a tissue, bin it and kill it by washing your hands thoroughly with soap and water for at least 20 seconds or using an alcohol-based hand sanitiser.
Please follow the guidance on self-isolation if you or a member of your family starts to display symptoms of the virus. A useful guide to the symptoms can be found here:
We will continue to keep you updated with the latest advice and guidance and will post any updates here on our website. Please use the links below for further information.
Guidance on social distancing can be found here:
The latest travel guidance can be found here:
Further information on what you should do if you are asked to self-isolate can be found here:
Public Health England blog:
Latest information and advice can also be found at: